Don’t even think about getting the Grasshopper phone system until you read this review, because I’m going to tell you the good, the bad, and the ugly. I’m also going to tell you how to make sure you’re getting a risk-free 30 day trial.
What is Grasshopper?
Grasshopper is a PBX (private branch exchange) phone system, which means that it isn’t technically a phone system at all, although you’d never know the difference from using it.
Grasshopper uses voice-over-IP technology, which means that instead of placing calls through traditional phone lines, it places them over the internet.
This has a lot of advantages over standard phone service.
In my opinion, the biggest advantage of Grasshopper is that you can harness all the power of the internet to handle your calls appropriately.
So what are Grasshopper’s most important features?
My favorite thing about Grasshopper is how convenient it is to use. If your employees are mobile, you can route calls directly to their cell phones, and allow them to make calls from their cell phones using their Grasshopper phone number.
You can have your voicemails emailed to you as MP3 or WAV files, or if you’d prefer not to listen to voicemail at all, Grasshopper will transcribe them for you and email you a text printout.
You can decide how to route your calls as appropriate. If you want, you can set up a main menu (with a customizable greeting) and give each of your employees or departments their own extension.
Or alternatively, you can set up call routing rules, so that the next-available employee automatically gets the next call in the queue. Or so that each employee receives an approximately equal number of calls throughout the day. Whatever you want.
If your business receives a lot of faxes, Grasshopper can act as an inbound fax machine. Grasshopper will convert your faxes to PDF files and email them to you.
When you place customers on hold, you can have your choice of hold music, or you can record your own hold commercials. If recording commercials isn’t your forte, Grasshopper has its own voice studio where you can find professional voice talents to record your commercials for you.
As a virtual PBX system, Grasshopper offers a lot more power than most office phone systems. However, it isn’t entirely without disadvantages.
What Are the Disadvantages of Grasshopper?
I’m nitpicking here for my Grasshopper phone review, because I generally think Grasshopper is a great choice for most small business. However, there are a couple things that you should be aware of.
Grasshopper doesn’t offer outbound internet faxing. I mentioned earlier that you can receive faxes with Grasshopper, as PDF files in your email. But as of now, Grasshopper doesn’t allow you to send faxes out.
Personally I’ve never found this to be a huge problem. It’s easy enough to just email the person you’re faxing, and sending them a PDF file yourself.
But if your business is going to be sending a lot of faxes and you don’t have access to a fax machine, it’s something you should probably be aware of.
Additionally, if you already have a toll-free or local number that you want to transfer to Grasshopper, they charge a slightly higher fee than some of their competitors.
In my opinion, the difference is well worth it for the better quality of service that you’ll receive, especially considering it’s a one-time fee. But bear it in mind.
Despite these minor disadvantages, I think Grasshopper has lots of advantages. So let’s get to the part of this Grasshopper phone review that you’ve been waiting for.
What Are the Advantages of Grasshopper?
Although Grasshopper offers lots of valuable features, it’s actually very simple to set up, since everything is online. In fact, you don’t need any new hardware or software at all. You just need to set it up to work with your office’s phones and email. This also means that Grasshopper is cheaper than a lot of its competitors, since you don’t have to buy expensive equipment.
If you’re a technophobe, you have nothing to fear from Grasshopper, because all of the technology is behind-the-scenes stuff that you’ll never have to worry about.
Probably the most important advantage of Grasshopper is its reliability. If your office is going to be receiving lots of calls, the last thing you want is for the phone system to go down. Grasshopper offers very stable, reliable service.
In the event that you do need to contact customer service, you can expect a very fast reply. One Grasshopper phone review that I read pointed out that Grasshopper’s customer service usually gets back to you within an hour; some other office phone systems can take a couple days!
I always hate it when office phone systems expect me to sign a year-long contract before they’ll even do business with me. When you’re picking out a phone system, this should be a red flag. Fortunately, Grasshopper makes it easy for you to try out the service without making a big commitment.
Grasshopper doesn’t require a prepaid yearly plan; in fact, they don’t even offer them. There’s no long-term commitment.
Additionally, Grasshopper offers a 30-day money back guarantee. So you can try out the system for yourself and see if you like it. If you don’t, just let them know and they’ll refund your money.
Now that you know the features that Grasshopper offers, and its advantages and disadvantages, you can decide for yourself if Grasshopper is the right choice for your business.
If you want to give Grasshopper a try, click the link below to be taken to Grasshopper’s official website. You can start your 30-day trial there.